Privacy Policy
Introduction
Welcome to Maple Greens Golf Club. We are committed to protecting the privacy and security of the personal information of our members, guests, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial legislation in Ontario.
Information We Collect
We may collect personal information directly from you when you interact with our online platform or services. This information helps us provide you with our exclusive golf experiences and premium club services. The types of personal information we may collect include:
- Contact Information: Such as your name, phone number, and email address, which you provide when applying for membership, booking a tee time, or submitting an inquiry through our contact form.
- Membership Details: Information related to your membership application and ongoing membership, including preferred golf packages, billing information (which is processed securely by third-party payment processors), and service preferences.
- Transactional Data: Details of services you purchase from us, such as golf packages, academy enrollments, or event bookings.
- Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer service interactions.
- Website Usage Data: Information about how you interact with our online platform, collected automatically through cookies and similar technologies. This may include your IP address, browser type, operating system, referring URLs, and pages viewed, to improve site functionality and user experience.
How We Use Your Information
We use the personal information we collect for various purposes, including:
- To provide our services, including processing membership applications, booking tee times, managing golf packages, and facilitating access to club amenities.
- To communicate with you about your membership, bookings, services, and club events.
- To improve our services, customize your experience, and develop new offerings based on member and guest preferences.
- To process payments securely for services rendered.
- For internal record-keeping, administrative purposes, and to comply with legal obligations.
- To send you marketing communications about our exclusive golf experiences, special offers, and events that we believe may be of interest to you, always providing an option to opt-out.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, such as payment processors, IT support, and marketing services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Compliance: We may disclose your information when required to do so by law, in response to a court order, or to fulfill other legal or regulatory requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy it in accordance with our data retention policies and applicable laws.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request that any inaccuracies be corrected.
- Withdraw Consent: You may withdraw your consent for the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services to you.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. These include administrative, technical, and physical safeguards designed to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Our employees are trained on the importance of privacy and confidentiality.
Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised Privacy Policy on our online platform, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Maple Greens Golf Club
[Physical Address, Ontario, Canada]